Subscription Detail & Management

Clicking any subscription in the SmartPay list opens its detail page — a complete view of the billing plan, renewal history, and customer information, with tools to manage or cancel the subscription.

Opening a Subscription

Go to SmartPay → Subscriptions and click the subscription ID or customer name.

Screenshot of WP SmartPay subscription detail page showing plan summary, customer info, and payment history
The subscription detail page showing plan terms, status, and the full renewal payment history.

Plan Summary

The top section displays the core subscription terms:

  • Status badge — Active, Trialling, Failing, Cancelled, or Expired.
  • Amount & Interval — The recurring charge amount and billing frequency (e.g., $49.00 / month).
  • Start Date — When the first charge was made (or when the trial ends if trialling).
  • Next Renewal — The next scheduled billing date.
  • Expiry — If max billing cycles are set, the date the plan will expire after the last cycle.
  • Gateway — Which payment processor manages the billing.
  • Gateway Subscription ID — The processor's own ID (e.g., Stripe's sub_…). Useful when cross-referencing with your gateway dashboard.

Customer Info

The customer card shows the subscriber's name, email, and a link to their full customer profile, where you can see all their other payments and subscriptions.

Linked Payment History

A table below the plan summary lists every payment associated with this subscription — one row per billing cycle — with the date, amount, and status. Click any row to open the full payment detail page for that renewal charge.

Admin Actions

  • Cancel — Cancels the subscription at the gateway and marks it Cancelled in SmartPay. See Cancelling a Subscription for the full cancellation walkthrough.
  • View Customer — Opens the customer profile page.